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Q: How do i check the status of my order?

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK ORDER

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For International orders, please allow up to 10-20 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shipping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Will I be charged with customs and taxes?

A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Q: Does (Your Website) provide a quality quarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, feel free to contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

Q: Why didn't My Order come together in One Package?

A: We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. So don't panic if you do not receive all of your items at once as the others are on the way. If you do not receive all your purchases within 6 weeks, please contact us to look into your shipment.

 

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